Senior Program Manager

Senior Program Manager – Responsibilities

• Operational Program Management
  • Understands client objectives and incorporates objectives into program service goals
  • Ensures that Pharma Cord executes program services in compliance with contracted service level
  • Accountable for management of client service request queue (both completion and work in progress)
  • Responsible for the implementation and on‑going management of client‑specific business rules
  • Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
  • Evaluates data and provides actionable insights that drive the program forward consistent with client objectives
• Financial
  • Monitors and provides weekly updates on items impacting program financial forecast
  • Prepares activity summary for the development and review of client monthly invoices
• Team selection, hiring, training and development
  • Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
  • Partners with HR to ensure program staffing levels are achieved at all times
  • Works proactively with Human Resources to develop a steady pipeline of candidates
  • Drives training, development and retention of team
• Client support
  • Prepares, reviews, analyzes client specific operational results
  • Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
  • Point of contact for program/operational queries and issue resolution
  • Assures client reporting of adverse events/product complaints received are reported in accordance with client work instructions
  • All other duties as assigned

• Demonstrate critical thinking and complex problem‑solving skills while managing operational challenges
• Able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
• Tech savvy – exceptional ability to understand complex platforms, data and technical language
• Analytical and finds joy in drawing actionable insights from program data and analytics
• Initiative and commitment to team and organizational goals
• Emotional intelligence – ability to recognize emotions and their effects
• Manages disruptive impulses and handles potentially stressful interactions
• Manages a large team that may include multiple Supervisors
• Skilled multi‑tasker managing multiple competing priorities
• Accepts accountability for personal and team performance; acts with integrity
• Adaptable and handles change with flexibility
• Innovative and open to new ideas
• Achievement driven; constantly striving to improve or meet a standard of excellence
• Communicates clearly and articulately
• Positive attitude

• 7+ years of experience in the healthcare industry
• Bachelor’s degree preferred;
  Master’s degree preferred
• Previous personnel/team management experience required; experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi‑lingual in English and Spanish or Chinese/Mandarin is a plus
• Must be willing to work in Jeffersonville, IN;
  Pharma Cord reimburses tolls as applicable

• Must regularly talk or hear; frequently sit, type, handle or feel; reach with hands and arms
• Typing 35 WPM with 97% accuracy required
• Close vision required for computer work; light to moderate lifting may be required
• Regular, predictable attendance required; business demands dictate hours
• Office‑based position; ability to sit for extended periods necessary
• Optional travel as needed
• Uses standard office equipment such as computers, phones, photocopiers, etc.

• Company‑paid short‑term disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits – Pharma Cord covers 75% of Medical Premiums for employees
• Wellness discounts up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company‑paid and voluntary life insurance options
• Voluntary life, AD&D…