Quality Specialist

Overview

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The Quality Specialist is responsible for performing various types of audits, acting as a subject matter expert, creating documentation, and reporting for operational quality.

• Conduct call and case audits for individual team members
• Provide feedback to individuals being audited
• Conduct program audits
• Conduct audits at the individual and process level
• Conduct adverse event audits as required at the program level
• Assist in implementing quality assurance for new programs
• Documentation creation and review
• Assist with CAPA investigations and root cause analysis
• Act as a Subject Matter Expert
• All other duties as assigned

• Bachelor’s Degree strongly preferred
• Previous quality control and assurance experience preferred
• Previous healthcare experience strongly preferred
• Client Audit experience a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products (plus)
• Bi-lingual in English and Spanish or Chinese/Mandarin a plus
• Root cause analysis, CAPA, or nonconformity experience a plus
• Document Control experience a plus
• Location:
  
  Jeffersonville, IN. Willingness to work in this location; toll reimbursement available per policy

• Regularly required to talk or hear; able to type with at least 35 WPM and 97% accuracy
• Close vision for computer work; light to moderate lifting may be required
• Regular, predictable attendance; may include extended hours as business demands
• Office-based role; ability to sit for extended periods
• Occasional travel as needed
• Professional office environment and standard office equipment
• Minimum 1 year in role before considering lateral or promotion moves; exceptions reviewed case-by-case

• Company paid Short-term Disability (STD)
• 401(k) with company match up to 4%
• Affordable Medical, Dental, and Vision benefits;
  Pharma Cord covers 75% of Medical Premiums
• Wellness discounts up to $260/year
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave
• Wellness and Employee Assistance Programs
• PTO, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tution reimbursement up to $5,000 per year

• Competitive starting pay rates
• Toll reimbursement program (valued at $678.60 per year)
• Hybrid schedule possible (50% in-office, 50% remote) after six months on-site and meeting training and KPI requirements
• Multiple shift options between 8:00 AM and 9:00 PM, Monday–Friday

Pharma Cord is an equal opportunity employer. Some statements regarding background checks and company practices are included as required disclosures.