Patient Care Coordinator

The Patient Care Coordinator is responsible for ensuring exceptional service delivery and continuity of care for patients receiving homecare services. This role serves as a key liaison between patients, families, caregivers, nurses, and healthcare providers to coordinate care plans, schedule visits, manage documentation, and support positive patient outcomes. The ideal candidate is detail-oriented, compassionate, and skilled in communication and organization.

• Serve as the primary point of contact for patients, families, and caregivers regarding homecare services.
• Assist with patient intake, completing assessments, and gathering required medical and personal information.
• Ensure patients understand care plans, schedules, and available homecare services.
• Follow up regularly with patients and families to assess satisfaction and address concerns.

• Work closely with nurses, therapists, and homecare aides to coordinate and update patient care plans.
• Communicate changes in patient condition or needs to clinical staff promptly.
• Ensure care delivery aligns with patient goals, physician orders, and agency standards.

• Create and manage caregiver schedules to match patient needs, skill requirements, and availability.
• Monitor staffing coverage and address schedule conflicts, shifts, and urgent care requests.
• Maintain accurate visit logs, documentation, and compliance records.

• Maintain electronic health records (EHR) with updated patient information, care plans, and visit documentation.
• Assist with authorization requests, insurance verification, and billing-related documentation.
• Prepare reports for management and regulatory compliance.
• Support onboarding and orientation of new caregivers as needed.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in healthcare administration, nursing, or related field preferred.
• Previous experience in homecare, healthcare coordination, or medical office administration strongly preferred.
• Knowledge of home health regulations, terminology, and care workflows is a plus.
• Proficiency with scheduling software, EHR systems, and Microsoft Office Suite.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Compassionate, patient-centered approach.
• Ability to problem-solve and make decisions in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to work collaboratively with clinical and administrative teams.