IT Support, Specialist

IT Support, Specialist

ABOUT NATIONAL PHILANTHROPIC TRUST
National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them to realize their philanthropic aspirations. NPT was founded in 1996. Since that time, we have raised more than $80.2 billion in charitable contributions and currently manage $57.1 billion in charitable assets. We have made more than 930,000 grants totaling more than $37.7 billion to charities all over the world.

We rank among the largest grant‑making institutions in the United States.

Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor‑advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business.

At National Philanthropic Trust, we foster a welcoming environment for all. People are valued and respected for who they are—with opportunities to bring their entrepreneurial spirit and talents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work.

We are seeking a high‑energy, motivated, and technically adept IT Support, Specialist to optimize IT operations and service delivery, automation, and endpoint management across the organization. This hands‑on role requires deep expertise in Power Shell scripting, Microsoft 365, and modern IT service frameworks such as ITIL and Agile.

The IT Support, Specialist serves as the primary technical escalation point for IT Support Associates while being responsible for resolving complex Tier 2 support requests, driving automation initiatives, ensuring endpoint compliance, and enabling secure, efficient, and reliable IT operations. They will partner closely with IT Operations, Application Development, Salesforce, Digital Product Solutions, and Cybersecurity teams to streamline operational workflows, improve user experience, and uphold security standards.

This role is ideal for someone who thrives in a fast‑paced environment, brings strong problem‑solving skills, and demonstrates initiative in shaping how IT Service Desk Operations evolves within a growing, service‑driven organization. The successful candidate will provide technical mentorship to IT Support Associates while collaborating extensively with IT Operations Specialists on strategic asset management and inventory control enhancements.

Position requires a hybrid work model with two days in‑office per week, with additional days as needed based on deliverables for projects and various tasks.

Salary range is $70,000 - $75,000 plus 9.6% annual discretionary bonus.

• Develop and maintain comprehensive Power Shell script libraries to enhance IT support and operational workflows.
• Partner with Application Development and Integration team to design and implement sophisticated automation solutions.
• Collaborate with IT Operations Specialists on automation initiatives that improve asset management and inventory control processes
• Identify opportunities to streamline support processes, reduce repetitive work, and improve response times.
• Lead process improvement initiatives that enhance efficiency and user satisfaction.

• Serve as primary technical escalation point for IT Support Associates on complex technical issues.
• Manage assignment, triage, and escalation of support requests, ensuring SLA targets are consistently met through Jira Service Management.
• Resolve complex Tier 2 issues, delivering both onsite and remote support with expert‑level technical capabilities.
• Oversee on/off‑boarding processes, ensuring secure configuration and provisioning.
• Collaborate extensively with IT Operations Specialists on endpoint management through Microsoft Intune and Entra , focusing on asset lifecycle and inventory optimization.

• Lead documentation initiatives, maintaining accurate technical and process libraries that serve…