Director, IT Product Delivery, Web Portal

Director, IT Product Delivery, Web Portal

Become a Part of the NPT Team

National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them to realize their philanthropic aspirations. NPT was founded in 1996. Since that time, we have raised more than $80.2 billion in charitable contributions and currently manage $57.1 billion in charitable assets. We have made more than 930,000 grants totaling more than $37.7 billion to charities all over the world.

We rank among the largest grantmaking institutions in the United States.

Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business.

At National Philanthropic Trust, we foster a welcoming environment for all. People are valued and respected for who they are—with opportunities to bring their entrepreneurial spirit and talents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work.

The Director, IT Product Delivery, Web Portal, is a key leadership role within the Chief Information Officer's organization, responsible for the delivery and management of NPT's enterprise Web Portal serving donors, advisors, partners, and employees. This position reports to the Vice President, IT Product Delivery, Digital and Data Platforms, and ensures Web Portal platforms are delivered with technical rigor, security, and customer focus.

This is both a hands-on and leadership role. The Director will lead the transition and technical ownership transfer of NPT's existing portal from a third-party provider while building a blended delivery model that includes internal staff, implementation partners, and managed service providers. This leader will partner closely with the Product organization, including the SVP of the Experience's team, to ensure alignment between technology execution and user experience strategy, while driving modern delivery discipline, product-led ways of working, and agile culture across the Web Portal ecosystem.

Salary range is $140,000 - $165,000 plus 21% annual discretionary bonus.

• Lead delivery and technical ownership of NPT's enterprise Web Portal through internal teams, implementation partners, and managed services. Serve as accountable IT owner for reliability, performance, and continuous improvement, ensuring secure, scalable, and high-performing digital experiences for all customers.
• Oversee the transition and technical handoff of the existing Web Portal from a third-party provider, ensuring smooth operational continuity and full technical ownership.
• Partner with Product and Experience leaders to translate user experience goals into modern, intuitive web solutions. Ensure portal integrates seamlessly with internal IT tools and employee workflows.
• Manage platform implementation, system integration, and long-term operational support in collaboration with Infrastructure, Cybersecurity, and Architecture teams.
• Build and lead a high-performing web delivery team, recruiting and developing internal talent for core platform ownership while leveraging partners for specialized or variable capacity needs.
• Define API requirements, integration specifications, and testing strategies for the Web Portal in collaboration with Platform Engineering. Document service contracts, technical dependencies, and quality assurance practices.
• Partner closely with IT Leadership on major technology decisions, vendor selection, organizational changes, and scope or timeline adjustments. Exercise sound judgment on when to resolve issues independently versus when to engage executive leadership.

Vendor Management

• Manage vendor performance and day-to-day relationships for web platform partners, implementation vendors, hosting providers, and managed services. Support leadership in vendor selection by defining technical requirements, evaluating proposals, and assessing implementation risks.
• Oversee SLA performance, support operations, and escalation management across all Web Portal environments.
• Manage Web Portal operational budget within approved spending limits. Track expenses across infrastructure, vendors, and team costs. Identify optimization opportunities and escalate budget variances or funding needs to leadership.
• Ensure documentation, knowledge transfer, and institutional ownership of code, configurations, and integrations.

• Champion API-driven, modular web platform design enabling seamless and evolving integration with CRM, Data, and other enterprise systems. Leverage AWS, Azure, Graph
  
  QL, REST APIs, and Mule Soft while remaining cloud-agnostic.
• Collaborate with Platform Engineering and Architecture teams to…