Client Services Director

Client Services Director

Lead People. Solve Challenges. Create Impact. Build Your Legacy.

Location: Jenkintown, PA — On-Site

Employment Type: Full-Time, Exempt

At Visiting Angels, exceptional care is built on empathy and exceptional leadership.

We are seeking a Client Services Director who knows how to lead people, solve complex challenges, build strong relationships, and create an environment where both clients and team members thrive. This is a high-impact leadership opportunity for an experienced service and operations leader who is energized by complexity and motivated by the opportunity to build something meaningful—both professionally and personally.

If you have led teams in hospitality, luxury hotels, healthcare, senior living, or another high-touch service environment, we want to hear from you. Leaders with experience at organizations such as Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, and other premier hospitality brands are strongly encouraged to apply.

You may be coming from a hotel General Manager, Director of Operations, Rooms Division, Guest Services, or Hospitality Management background. If you understand how to lead people, deliver an exceptional client experience, manage competing priorities, and create order in a fast-moving environment, your experience may translate exceptionally well to this role. This is not simply an operations position.
It is a leadership opportunity for someone who wants to care, grow, build a career, increase their earning potential, and create a lasting legacy.

You are a people-first leader who brings out the best in others and understands that strong results begin with a strong team.

You are:

• A proven leader with experience managing service, care, hospitality, or client-focused teams
• Comfortable managing complexity and solving problems others may find overwhelming
• Skilled at building relationships while also holding teams accountable
• Calm, composed, and decisive in high-pressure or emotionally sensitive situations
• A natural coach, mentor, and culture builder
• Someone who sees the big picture but is willing to roll up your sleeves and get involved
• Enterprising and ambitious—motivated to build a meaningful career, create a future for your family, and leave a legacy of your own

Lead, Inspire & Develop a High-Performing Team

• Provide leadership and direction to the overall office team, including Operations, Wellness, and HR
  , with Marketing as a dotted-line function
• Develop and mentor leaders and team members across the organization
• Build a collaborative, accountable, and solutions-focused culture
• Serve as a visible cheerleader and supporter for all office functions

Lead Operations With Precision

• Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions
• Coordinate hundreds of moving parts to ensure the right support is in place at the right time
• Help solve daily operational challenges, including client/caregiver matching and continuity of care
• Partner with the Recruitment team to support strong hiring decisions and talent acquisition
• Support the Wellness team with assessment and supervisory visits when needed

Champion the Client & Caregiver Experience

• Lead with a Client First mindset
• Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism
• Elevate every touchpoint of the client and caregiver experience
• Ensure families and team members feel heard, valued, and supported

Solve Problems & Improve Systems

• Identify gaps in processes, systems, and workflows
• Design and implement smarter, more effective solutions
• Break complex challenges into manageable, actionable steps
• Anticipate issues before they become problems and create…