Account Manager - State Farm Agent Team Member

Full Time in Jenkintown - PA

The Michael Friel State Farm Agency is seeking an Account Manager who excels at customer service and relationship management, while also being comfortable identifying and acting on in-book sales opportunities. This role is ideal for a service-oriented insurance professional who understands that great service naturally leads to meaningful coverage conversations.

You’ll serve as a trusted point of contact for existing clients—resolving needs, anticipating gaps in coverage, and helping ensure policyholders are properly protected. While this is not a high‑pressure sales role, the ability to pivot from service to sales in a consultative, needs‑based way is essential.

Insurance licensing is required. Prior State Farm agency experience is strongly preferred.

Role Overview

As an Account Manager, you will support and retain the agency’s existing book of business while contributing to growth through policy reviews, cross‑selling, and relationship‑based recommendations. Your success will be measured by service quality, retention, and your ability to identify appropriate coverage enhancements.

• Serve as the primary point of contact for existing clients, delivering prompt and professional service
• Answer coverage questions and explain policies in a clear, customer‑friendly manner
• Assist with policy changes, renewals, billing questions, and service requests
• Support clients through the claims process and follow up as needed
• Conduct proactive policy reviews to identify coverage gaps and in‑book sales opportunities
• Recommend additional products when they align with customer needs
• Maintain accurate documentation and ensure compliance with agency and regulatory standards
• Collaborate with team members to deliver a consistent, high‑quality customer experience

• Strong customer service and relationship‑building skills
• Ability to pivot naturally from service to sales using a consultative approach
• Active Property & Casualty license required (Life & Health preferred or required based on state)
• Prior State Farm agency experience preferred
• Excellent verbal and written communication skills
• Detail‑oriented, organized, and dependable
• Professional, client‑focused mindset

• Competitive base salary plus commission and performance bonuses
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Stable role centered on service, retention, and long‑term client relationships
• Supportive agency culture focused on quality, accountability, and teamwork
• Ongoing professional development and growth opportunities
• A meaningful career helping individuals and families protect what matters most

If you take pride in delivering exceptional service and enjoy helping clients make informed coverage decisions—while contributing to agency growth—we’d love to hear from you.

Apply today to join the Michael Friel State Farm Agency.

Compensation $50,000.00 - $70,000.00 per year