Universal Banker

Position Title: Universal Banker

Locations:

Time Type: Full time

Req : JR1160
- At Midland, we’re proud to be a little different. You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Starting Pay: $18.50-$22.00/hour

Position Summary

The Universal Banker position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.

Primary Accountabilities

• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds
• Examines cash carefully to guard against counterfeit bills.
• Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
• Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understanding basic knowledge of deposit and lending products & services.
• Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
• Assists with basic deposit account openings and maintenance requests.
• Confidently drive sales through service and knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proficient in non-real estate secured lending.
• Proactively participates in outbound teleconsulting to promote and expand current client relationships
• Actively participate in weekly huddles and one on one coaching sessions.
• Train and mentor new hires on teller system.
• Serves as relief and /or backup UB in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrates and models Midland States Bank core values that support the bank’s culture.
• Participate in bank sponsored community activities.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as…