Shift Lead - Dairy Queen

5 months ago Be among the first 25 applicants

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive‑thru and back‑line food preparation.

• Assist in the management of specific areas of the restaurant during scheduled shifts
• Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non‑peak periods
• Conduct orientation, training and evaluation of crew members in all functional areas
• Assist hourly employees at the point of sale in the execution of product promotions
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness
• Handle minor customer complaints, taking prompt and appropriate action to resolve problems and determine when to report to the management team on more serious complaints
• May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team
• Be responsible for timely and accurate completion of all cash accountability reports on assigned shifts
• Be able to perform the duties of all other non‑management positions
• Perform other duties and responsibilities as requested by the management team

• Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members in accordance with established standards, policies and procedures
• Assist in the success of the restaurant by ensuring guest satisfaction through adherence to company standards for quality, value, service and cleanliness
• Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency
• Communicate all significant issues, both positive and negative, with management staff
• Three or more months of restaurant experience as an hourly employee strongly preferred
• Must have excellent customer service and employee relation skills
• Must be capable of supervising specific areas of the business in a fast‑paced environment
• Must be able to perform under pressure in a high‑volume restaurant, including moving and responding quickly for long periods of time
• Must be able to work in and out of different temperature ranges
• Must be able to stand for long periods of time
• Must be able to lift up to 50 pounds
• Must exhibit and use good manners, proper personal hygiene, a positive attitude and promptness