Senior Vice President, Operating Model, Product & Client Solutions

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit (Use the "Apply for this Job" box below). About the Team & Business Line Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

About You You have 12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.

Proven delivery of operating model redesign, process re-engineering or transformation initiatives in financial services.

Strong technical knowledge of private assets accounting and operations, including fund structures and complex calculations.

The ability to see a whole service end to end rather than a single desk, and to design for scale across jurisdictions.

Significant exposure to large or complex client relationships, with credibility in front of clients and the judgement to distinguish between a reasonable request and an unsustainable commitment.

The ability to recognize where a bespoke solution has wider application, and to make the case for productizing it.

Comfortable working with data, reporting and platform teams and translating operational need into technical requirements.

Strong leadership skills and supervisory experience of other professionals, including rotational colleagues joining from the business.

Skilled in business planning, budgeting and stakeholder negotiation.

Strong written and verbal communication skills.

Advanced computer skills (Microsoft Excel, Word, PowerPoint and SharePoint).Bachelor’s Degree in Accounting, Finance, Economics or a related field; professional accounting designation a plus.

What We Expect of the Strategic Operations Team Regardless of role or focus area, everyone in Strategic Operations is expected to demonstrate the…