Executive Vice President, Operating Model & Product

Jersey City, NJ, United States (Hybrid)

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Your Role:

You will own how our service should run and what we commit to clients, with accountability for the design and adoption of the Private Assets operating model.

Set the direction for the Private Assets operating model — defining how services should run end to end, and building the case for change with senior stakeholders.

Lead the Operating Model, Product & Client Solutions focus area, balancing long‑term transformation priorities with near‑term business and client demand.

Act as the senior Operations voice in client pitches, POCs and strategic direction setting, ensuring what we sell is something we can genuinely run.

Own the marquee solution reuse agenda — identifying where a solution built for one client can be applied across the wider book, and driving that rollout.

Partner at senior level with Operations, Tactical Operations, Marquee Client teams, the Transformation Office and IT to align change activity and remove duplication.

Govern the transformation portfolio, including prioritization, resourcing, budget, risk, dependencies and executive reporting.

Establish plans for new client setup, transitions and complex implementations, coordinating across Operations, Financial Statements, Tax and Investor Relations.

Build and develop the team, including the rotational model, and actively participate in recruitment.

Maintain alignment with Tactical Operations and Marquee Operations, routing work to the right group and handing back anything better delivered tactically.

Represent Strategic Operations at Private…