Order Fulfillment Specialist

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health
. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO
! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. The Order Fulfillment Specialist is responsible for acknowledging orders quickly, confirming all details, and keeping customers informed every step of the way. In this role you will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization.

As a member of the Order Fulfillment & Logistics team you will collaborate closely with sales, be proactive about backlog management, and effectively handle customer inquiries. This role works out of our Jersey City offices and reports directly to the Order Fulfillment Manager.

• Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
• Provide a premium customer experience by effectively managing customer journey touchpoints.
• Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
• Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.
• Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.
• Keep the CRM system up to date with relevant customer service information.
• Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
• Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.

What you should bring:

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Exceptional time management and resilience
• This position is based out of our Jersey City offices and will require being on-site 5 days a week

What We Offer:

• Base salary starting at $65,000
• Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
• 401k with company match
  -eligible starting first day of employment
• PTO

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Nearest Major Market: New York City
Nearest Secondary Market: Newark