Customer Relations Specialist; PSA; Temporary Job Jersey City area,New Jersey USA,Customer Service/HelpDesk

Position: Customer Relations Specialist (PSA (Temporary-To-Hire)

We’re looking for a temp-to-hire Customer Relations Specialist to join our PSA Customer Relations team
Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world
Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments
The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment
You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling
You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills
You’ll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our New Jersey, NJ office from 3pm-11:30pm, Monday through Friday
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Benefits

Employee Discounts:
Be your own customer. Receive discounts on select grading services for approved submissions.
401(K) Matching Plan:
Invest in your future with our competitive 401k matching plan.
Health Insurance:
Collectors offers medical, dental, and vision for you and your family’s well being.
Vacation/Paid Time Off:
Enjoy time away from work with paid vacation for full-time employees.
Holiday Pay:
All regular, full-time employees are eligible for 10 company paid holidays.
Flexible

Hours:

Flexible schedules with varying shifts are available to accommodate your needs.

Knowledgeable in Google Workspace systems
High school diploma or equivalent; college degree preferred
Knowledgeable utilizing Salesforce preferred
Keep emotions under control, remain open to ideas and try new things
You will have excellent listening skills and an empathetic voice and manner
You will have at least 1+ years of relevant customer relations experience
You will have strong problem-solving skills
Organized, detail oriented, and possess strong interpersonal skills
You will have excellent communication skills