Dental Office Manager

Key Responsibilities

• Responsible for administering the day‑to‑day activities of the Genuine Smiles Professional (PA) Dental office, including patient and employee relations as well as assisting the Dentist with other tasks as assigned.

• Oversee daily operations of the dental office to ensure efficiency and compliance with standards.
• Develop and implement office policies and procedures.
• Maintain accurate and confidential patient records, including insurance and billing information.
• Manage appointment scheduling systems to optimize provider productivity and minimize downtime.

• Recruit, hire, onboard, and train front office and support staff.
• Conduct performance evaluations and implement improvement plans.
• Create staff schedules to ensure adequate coverage.
• Address staff concerns and mediate conflicts as needed.
• Ensure compliance with labor laws and dental practice regulations.

• Ensure high levels of patient satisfaction and handle complaints or service issues promptly.
• Communicate treatment plans and financial policies to patients.
• Maintain a welcoming and professional front desk environment.
• Manage patient recall and follow‑up systems.

• Oversee billing, collections, and accounts receivable processes.
• Verify insurance eligibility and submit insurance claims.
• Reconcile daily deposits and manage petty cash or credit card transactions.
• Monitor office budget, expenses, and profitability.

• Ensure compliance with OSHA, HIPAA, and infection control regulations.
• Maintain licenses, permits, and certifications for the practice and personnel.
• Organize ongoing safety and compliance training for staff.

• High school diploma or equivalent;
  
  B.Sc. preferred.
• Dental experience preferred.
• Working knowledge of computers for MS Word, insurance claims processing and records management.
• Knowledge of Electronic Medical Management (EMR) – Ascend Dentrix, etc.
• Knowledge and/or experience in staff management.

To excel in this position, the employee must bring a commitment to inclusivity, transparency, and growth.

• Customer Focus: Gains insight into customer needs; builds, establishes and maintains effective customer relationships.
• Action‑Oriented: Displays a can‑do attitude in good and bad times; steps up to handle tough issues.
• Communicates Effectively: Strong communication skills to distribute unbiased, easily understood information to diverse audiences.
• Tech Savvy: Readily learns and adopts new technologies.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Business Insight: Applying knowledge of business and the marketplace to advance organization’s goals.

Employment Type:

Full Time
Years

Experience:

3 - 5 years
Salary: $55,000 - $70,000 Annual
Bonus/Commission:
Yes