Vice President Design

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Infrastructure Platforms, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to participate in strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you participate in end-to-end design initiatives within a specific domain.
• Role‑model the adoption of inclusive design practices and accessibility guidelines
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

• Proficiency in design software like Sketch and Figma
• Ability to create interactive prototypes or wireframes to test and refine designs
• Ability to conduct and analyze usability tests
• Understanding of visual elements like color theory, typography, and visual hierarchy
• Understanding of front‑end technologies like HTML, CSS, and Java Script