Field Service Engineer​/Technician; Bilingual in Mandarin

Field Service Engineer/Technician (Bilingual in Mandarin)

Join to apply for the Field Service Engineer/Technician (Bilingual in Mandarin) role at Bodor Laser USA

Bodor Laser is a global leader in the development, production, and sales of laser‑cutting machines. Headquartered in China with a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting‑edge solutions for industries including automotive, aerospace, electronics, and manufacturing. We are committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.

To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after‑sales service in the field. The ideal candidate should have 3+ years of related experience on automated CNC machines or fiber laser machines.

• Serve as the main point of contact for customers, providing direct support for laser machines through phone, email, chat and on‑site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure optimum use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and determine if the repair requires special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a replacement parts list and ensure the parts are in stock by effectively communicating with customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer training.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks.
• Regular travel within assigned territories.
• Other duties as assigned.

• Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university, or equivalent with 2+ years’ experience on automated CNC machines.
• Recent experience installing, repairing, and diagnosing problems of automated CNC machines.
• 3+ years’ related experience on automated CNC machines or fiber laser machines.
• Familiarity with engineering software such as Solid Works, AutoCAD, etc.
• Able to read and interpret electrical and mechanical drawings and test equipment.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills.
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast‑paced environment.
• Mandarin Chinese reading and speaking ability is a plus.
• Residing in the NJ / PA / DE area is preferred.
• Self‑driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Ability to lift 50 lbs.

• North American headquarters:
  Schaumburg, IL 60173.
• Houston Branch: 19416 Park Row, #120, Houston, TX 77084.

• Competitive compensation package.
• Company‑paid medical insurance.
• Dental and vision insurance at low cost.
• Company‑paid basic life, short‑ & long‑term disability insurance.
• 401(k) with employer match.
• 20 days of paid time off, and 11 paid holidays per year.
• FSA / HSA account.
• Birthday gifts.
• Holiday bonus.
• Employee assistance program.

• Mid‑Senior level

• Full‑time

• Information technology

• Industrial machinery manufacturing

Bodor Laser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex—including sexual orientation and gender identity—national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screening in accordance with company policies and federal and state guidelines.

To apply, please submit your resume by responding to this job posting.