Guest Services - Loew's Jersey Theatre

Originally opened in 1929 as one of five famed "Wonder Theatres," Loew’s Jersey Theatre is a landmark live entertainment venue in Jersey City’s Journal Square, celebrated for its grand scale, opulent detail and immersive experiences. After more than 40 years of limited use, the theatre has undergone a restoration to preserve its original character while transforming it into a versatile 21st-century venue.

The historic revitalization is a collaboration between the Jersey City Redevelopment Agency (JCRA), the State of New Jersey/NJEDA and Harris Blitzer Sports & Entertainment (HBSE). Its unique standing-room-only floor and flexible seating allow the theatre to accommodate 2,600-4,000 guests, hosting a wide range of live entertainment.

Following an extensive historic restoration, Loew’s Jersey Theatre reopens as a year-round destination for live music, comedy, touring performances, community events and more - led by some of the best and brightest minds across a diverse spectrum of industries. As part of the HBSE family, which also includes the Philadelphia 76ers, the New Jersey Devils and leading venue Prudential Center, Loew’s Jersey Theatre offers a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.

Join the team that brings Loew’s Jersey Theatre to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment.

• Greeters - responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
• Ticket Taker - responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Loew’s Jersey Theatre
• Usher - responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
• Access Control - responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
• Giveaway Staff - responsible for distributing programs or other promotional items to guests during ingress, event, or egress
• Fill In Staff/Breakers - all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building

• Provide World-Class service to all guests, vendors, and employees at all times
• Anticipate and respond professionally to guests’ needs, concerns and questions
• Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
• Learn all theatre policies, procedures, locations, and event specific information provided
• Recognize/check all ticket types and provide guests with friendly, accurate directions
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with theatre policies, cleanliness, and safety
• Adhere to all Company policies and procedures, including uniform and appearance guidelines
• Communicate effectively, both in writing and verbally
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure…