New Business Associate

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Role Description
The Structured Settlements team is looking for a New Business Associate to help manage sales, client relationships, and the end-to-end sales process. This role will serve as the primary point of contact for structured settlement consultants, handling quote requests, addressing product and case-related inquiries, and providing support for customized, case-specific solutions. The New Business Associate will also support key strategic projects for the team, assist with contract review, and share input on business strategy, growth, and development.

This position will interact with other members of the Structured Settlements team, as well as business partners in Finance/Pricing, Medical Underwriting, Marketing, Technology, Legal, Compliance, and more.

This role will sit in the Structured Settlement’s New Business team and report to the Head of Structured Settlements.

Job Function and Key Responsibilities

• Support and maintain relationships with Structured Settlements Consultants.

• Monitor Consultant accounts for satisfaction, growth opportunity, and improved client servicing.

• Engage in collaborative efforts with consultants on quote requests, including timely response to daily rate inquiries, locking in cases, and adjusting quotes as needed.

• In collaboration with management and the pricing team, coordinate rate changes, update published/daily rates and effectively communicate pricing changes to consultants.

• Review and analyze qualified assignments and settlement documents to ensure compliance with applicable tax codes.

• Consult and collaborate with management, the Office of General Counsel (OGC), and the Tax department on cases that require further oversight and guidance.

• Stay up to date on industry trends, market conditions, and competitive intelligence through continuous monitoring and analysis.

• Assist in the development of financial reporting on sales, consultant production reports, and competitive reports to ensure the most accurate and timely information is available.

• Act as a liaison between consultants and internal functions (Pricing, Service, Medical Underwriting, etc.) to facilitate effective communication and collaboration.

• Closely collaborate with our Service and Operations Team until cases are finalized and contracts are distributed.

• Serve as a representative for New York Life at client and industry meetings and events as needed.

• Perform self-audits and quality assurance checks to ensure adherence to standards and maintain the highest level of quality.

• Engage with internal technology as needed.

• Assist with special projects and other initiatives as they arise.

Our Ideal Candidate Has:

• Sales and customer service experience.

• Managed client accounts.

• Strong written and verbal communications skills.

• A passion for the Structured Settlements industry (experience in the industry preferred).

• Understanding of settlement documents.

• Administrative proficiency and timeliness in work ethic and flow.

• Results-orientated with an ability to execute and complete deliverables in a timely manner.

• Advanced attention to detail.

• Ability to learn and develop new processes as needed.

• Adaptability and curiosity around…