Team Leader, Patient Access

Job Title

Team Leader, Patient Access

Jersey City Medical Center—355 Grand Street, Jersey City, NJ 07302

Patient Access Services

Revenue Cycle and Patient Access;
Full-Time (Hourly)

Day (8:00am-4:00pm) with rotating weekends and holidays;
Full‑Time, 40 hours per week

$23.28 - $29.41 per hour (anticipated hourly wage for New Jersey)

The Patient Access Team Lead plays a key role in providing excellent customer service while ensuring timely throughput and capturing required data. The role greets all patients in a timely and friendly manner.

• High School Diploma
• Knowledge of registration, Non‑Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills
• CHAA or CRCR Certification (preferred)
• Minimum 5 years patient access experience (preferred)

• Day Shift, 8:00am-4:00pm
• Rotating weekends and holidays required
• Full‑Time, 40 hours per week

• Obtain and accurately document demographic information
• Obtain insurance information and initiate verification through third‑party clearinghouse
• Complete coverage verification and conduct financial clearance
• Ensure required forms are provided, reviewed, properly explained, and signed
• Inform patient of financial responsibility, collect payment, issue receipt, and reconcile daily cash collections
• Provide back‑up support to hospital cashier and complete cashier functions as assigned
• Complete Medicare Questionnaire for eligible patients
• Review work queues daily, correct errors, and keep account accurate for billing
• Demonstrate proficiency in pre‑admission, registration, and financial clearance processes
• Maintain high efficiency, accuracy, and productivity
• Meet and exceed department goals: accuracy, point‑of‑service collections, and productivity
• Verify accuracy of patient demographics to avoid duplicate records and follow procedures when duplicates occur
• Comply with policies on advance directives and patient rights
• Provide regulatory documents and witness signatures
• Maintain productivity by taking on additional duties when patient flow permits
• Prioritize customer needs and observe service quality of others, reporting issues to supervisor/director
• Demonstrate initiative, solve problems, and escalates issues to leadership when necessary
• Maintain a supportive work environment and positive attitude
• Participate in training development and delivery for registration staff
• Lead the department, collaborate with management to identify issues and implement solutions, monitor compliance
• Assist in patient throughput monitoring, delegating tasks, timing breaks, and maintaining service levels
• Assume on‑call responsibilities as needed
• Work closely with nursing and ancillary departments to foster teamwork
• Take initiative and self‑direct to achieve goals
• Other duties as assigned

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts through partners such as NJ Devils, NJ PAC, and Verizon

RWJBarnabas Health is the premier health care destination offering patient‑centered, high‑quality academic medicine with a commitment to equity and excellence.

RWJBarnabas Health is an Equal Opportunity Employer.