Provider Development Associate; Northwestern NJ

Overview

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our Provider Success team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

We are seeking a relationships-focused team member to join our Provider Success Team in a role focused on driving business and market development initiatives for our physician service operations in Northwestern New Jersey. This is a great opportunity for someone with a “doer” mentality and deep connections in the New Jersey healthcare market that’s looking to get in on the ground floor of a rapidly growing healthcare technology company.

• Lead physician partnership development and physician onboarding activity for Clover Care Services in New Jersey, including developing, articulating, and executing a growth plan for Clover Assistant in the Northwestern NJ region.
• Expand our existing partner base through leveraging your existing network and generating and executing on new leads.
• Work with clinicians, practice staff, and colleagues to fully operationalize the Clover Assistant within practices and create strong partnerships between Clover and the practices.
• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff interested in using Clover Assistant, creating new relationships within practices and assisting providers currently using Clover Assistant.
• Act as a Clover Ambassador by assisting with AEP/OEP, patient and provider education, and other Clover Care Services initiatives.
• Manage partner performance, monitor key metrics to ensure long-term account success and engage in regular on-site visits.

• In the first 90 days, continue building strong connections in the New Jersey provider market, develop an understanding of Clover Assistant, and create an action plan for growth in Northwestern NJ. Early wins include onboarding your first provider practices and generating a steady pipeline of qualified physician partnership opportunities.
• In the first 6 months, convert a growing number of prospective leads into active provider partners using Clover Assistant, with strong onboarding satisfaction and adoption metrics. Refine engagement workflows and begin driving measurable value through usage data, performance trends, and feedback loops.
• Future success involves growing your portfolio of highly engaged providers, consistently driving adoption and retention of Clover Assistant. Identify and execute on new business opportunities across your region and help establish Clover as a leader in healthcare enablement.

• You have 5+ years of experience establishing strong relationships with healthcare providers and practice staff.
• You are located in or near Northwestern New Jersey and have a reliable source of transportation to complete provider visits across the region.
• You have a strong, metrics-focused, customer/provider success, clinical or account management background.
• You have an understanding of healthcare topics, such as HEDIS, claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage.
• You enjoy meeting with providers face to face and excel in an environment where you blend in-person and virtual meetings.
• You deeply understand the healthcare industry, including the needs and challenges of clinicians and healthcare providers.
• You are comfortable working in a hands-on, “roll up your sleeves” role.

We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve.

T…