Technology III - Windows Operating System

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escape, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
• Oversee the integration of services across multiple applications.
• Design and maintain processes for ingesting and analyzing Share Drive Metadata.
• Monitor and enforce security policies and compliance standards.
• Provide technical oversight and identify potential risks and vulnerabilities.
• Develop and maintain reporting mechanisms for Share Drive compliance.
• Collaborate with cross-functional teams to ensure alignment and integration of services.
• Implement continuous improvement initiatives to enhance efficiency and effectiveness.

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in installing, configuring, and troubleshooting Windows Operating System
• Knowledge of Windows internals for effective management and automation
• Ability to install and configure vendor applications
• Skills in designing and managing distributed systems and diagnosing and resolving application issues
• Ability to monitor and optimize application performance
• Familiarity with SQL Server installation, configuration, and database management
• Experience with CI/CD pipelines, Dev Ops practices, version control, and automated testing.
• Experience in effectively communicating with vendors
• Experience to document configurations and ensure compliance.

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud