Information Technology Support Engineer

Responsibilities

• Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
• Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra
• Perform basic network troubleshooting, ie Wi‑Fi and printer issues
• Handle ticketing via Service Now, ensuring timely resolution and SLA compliance
• Support onboarding and offboarding processes (devices, accounts, access rights)
• Maintain and update user and administrative documentation
• Support IT asset management (hardware lifecycle, procurement, inventory)
• Identify and document recurring issues; suggest and implement process improvements
• Coordinate with external suppliers and third‑party vendors when necessary
• Ensure smooth IT operations and support for local office infrastructure

• 4+ years of hands‑on IT support experience in a corporate environment
• Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
• Solid understanding of Windows operating systems, mobile device management, and IT peripherals
• Experience with Azure AD / Entra
• Familiarity with ticketing systems (preferably Service Now) and IT asset management
• Basic understanding of network fundamentals (LAN/Wi‑Fi, printers, VPN)
• ITIL knowledge or certification is a plus
• Any Microsoft certifications are a strong advantage
• Excellent organizational and problem‑solving skills with attention to detail
• Strong communication skills and the ability to assist users at all technical levels
• Self‑sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

• Associate

• Full‑time

• Information Technology

• Business Consulting and Services