Technical Account Manager MSP IT operation Intermediate

Position: Technical Account Manager MSP IT operation · Full-time · Intermediate
## Technical Account Manager MSPNYC ersey City (USA)
· Full-time
· Intermediate#### About The Position Matrix, a public company (MTRX:

TV) which employs 11,000 IT professionals globally, is the leading information technology company in Israel with a growing presence in the US. Matrix Global Services develops and implements leading technologies, software solutions and products, it provides infrastructure and consulting services, outsourcing, offshore, training and assimilation. It represents and markets the world's leading system vendors.

Matrix Global Services (MGS) is searching for an early career, ambitious professional eager to build on diverse business and technical experience to achieve a career in technical sales, business development as well as business and technical account management. Blending business, interpersonal and technical skills, the right candidate will join the MGS leadership team with opportunity to assume a key role in the continued growth of our managed services and professional services practices.

The ideal candidate will be detail oriented, motivated to learn and professional growth, and driven to deliver customer satisfaction on every engagement.
** Key Responsibilities – in order of priority:
**** 1.*
* ** Revenue Growth:
** Cultivate prospects; identify upsell and cross-sell opportunities within assigned accounts; and working collaboratively with the sales teams to expand client engagement, driving revenue growth.
2.

** Account Planning and Strategy:
** Collaborate with prospects and clients to understand their business objectives to develop and present strategic technical plans aligning MGS solutions with those objectives. Work with the leadership team to expand the MGS Service Catalog to better align with prospects and clients. Work with the technical teams to develop and deploy marketable technical solutions and services.
3.

** Client Relationship Management:
** Build and maintain strong relationships with assigned clients, acting as the primary point of contact for inquiries, service delivery, and escalations, both business and technical. Responsible for achieving and maintaining customer satisfaction at both the end user and client level through attentive service.
4.

** Communication and Reporting**:
Communicate technical and business information effectively to both technical and non-technical stakeholders through written reports, presentations and regular status updates, remotely and in person.
5.

** Adherence to SLAs:
** Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs), meeting or exceeding client expectations based contracted services.
6.

** Continuous Learning and Development:
** Stay up to date of emerging business technology, IT industry trends, and service provider best practices to provide informed recommendations and maintain a competitive edge.
7.

** MGS Team Management:
** Direct the daily activities of Managed Services and Professional Services Teams, supervising a staff of local and remote technical staff while maximizing employee satisfaction.
8.

** Performance Monitoring:
** Monitor MGS solution performance, identifying opportunities for optimization and improvement as well as opportunities for additional services.
9.

** Project Management:
** Oversee the implementation of new services, upgrades, and migrations, ensuring smooth execution and minimal disruption to client operations
10.
** Issue Resolution:
** Proactively identify and address account and technical issues, working closely with internal teams to ensure timely resolution and client satisfaction.
11.
** Technical Advisory:
** Utilize deep knowledge of infrastructure and networking concepts to provide technical guidance, support, and solutions tailored to client needs
** Required Skills – in order of priority:
**** 1.
Communications:
** Must be able to communicate verbally and in writing at all levels with Customers, Internal Staff and MGS Executive Leadership. This includes the ability to make technical topics understandable as well as understanding customer business requirements via conversations, email, presentations and formal documents. Must demonstrate the ability to…