IT Support Technician , HSIT

Hourly Range

$34.77

Working in Health Sciences IT, this role serves as a generalist responsible for a broad range of support and troubleshooting of hardware, software, computers, mobile devices, networks, AV systems, and other technologies. Assists with equipment recommendations, deployment, and overall equipment lifecycle, while adhering to university policies, standards, and procedures. Documents supported systems and relevant procedures. Maintains knowledge of current technologies and best practices.

• Excellent troubleshooting, critical thinking skills, and the ability to apply independent judgment to research and resolve issues.
• Ability and willingness to learn new skills as necessary to meet the evolving technology needs of the university.
• Advanced proficiency with Apple and Windows desktop and mobile operating systems, troubleshooting and resolving miscellaneous hardware, software, network, and AV problems. Advanced knowledge of standard software packages.
• Excellent communication, interpersonal skills, and attention to detail. Ability to communicate with a diverse user community using diplomacy and professionalism.
• Ability to work both independently and with a team.

• At least one certification from CompTIA, Microsoft, Apple, or ITIL preferred. Prior experience with ticket management systems, ITIL processes with incident management.

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Yale University is a tobacco-free campus.