Capital Markets, Technology & Operations - Summer Analyst, Deskside Support Services

Job Description What is the opportunity?

Welcome to RBC Capital Markets, a premier investment bank that is a beacon of excellence in the global financial arena. We offer a comprehensive array of products and services, meticulously designed to cater to the diverse needs of corporations, institutional investors, and governments across the globe.

Our team is our greatest asset. We are powered by a dynamic network of over 7,100 dedicated professionals, who bring their expertise to our 70 offices located in 15 countries. Our presence spans across North America, the U.K., Europe, and the Asia-Pacific region, making us a truly global entity.

At RBC Capital Markets, we believe in forging strong relationships with our clients. We serve clients in more than 100 countries, providing them with the expertise and execution required to raise capital, access markets, mitigate risk, and manage asset acquisition or disposal. Our commitment to excellence and our consistent performance have earned us recognition from Bloomberg and Dealogic, who rank us among the world's largest global investment banks.

But our story doesn't end here. We are an integral part of the Royal Bank of Canada (RBC), a leading provider of financial services with a legacy that dates to 1869. RBC is one of the top 15 largest banks in the world and the fifth largest in North America, as measured by market capitalization. Our strong capital base and consistent financial performance have earned RBC a place among a select group of highly rated global banks.

Our journey is characterized by our commitment to innovation, our passion for finance, and our dedication to serving our clients. We invite you to be a part of this exciting journey and experience the world of finance like never before!

As a Summer Analyst at RBC Capital Markets, you'll dive headfirst into the exciting world of technology in finance. You'll join our experienced professionals and work on key projects that advance our technology strategy. Our department fosters an innovative and collaborative environment where you'll have the opportunity to learn and grow.

You’ll be part of a project team, receiving guidance and support from our lead technicians and technologists. You’ll help support, troubleshoot, and when necessary, implement cutting‑edge tools and services. You’ll also have dedicated sessions with senior managers to deepen your understanding of how technology supports our internal clients and get hands‑on experience with the technologies and services we use.

You’ll be immersed in problem‑solving challenges that require you to analyze incidents assigned through the Service Now platform. You’ll spot trends, interact with various groups to identify root causes, and suggest, develop, and implement solutions that impact hundreds or even thousands of users worldwide. You’ll work on problem management and other tasks through your Service Now dashboard.

In simpler terms, you’ll be our tech detective, solving mysteries, finding solutions, and making a real difference for our users around the globe. It’s a role that combines technical skills, creativity, and people skills, and it’s all about making technology work for everyone at RBC Capital Markets. We can't wait for you to join us on this exciting journey!

• MECM - SCCM deployment, application deployments and troubleshooting.
• Power Shell, BASH, Python scripting
• Networking utilities to diagnose End‑user PCs, servers, websites and storage devices.
• Collaboration tools and technologies including conference room kits, high‑definition cameras, and multipoint microphone systems, running Crestron systems.
• Remote Control applications / monitoring.
• MDM tools to control / deploy and diagnose mobile devices.

• Pursuing a Bachelor's Degree with a focus in Computer Science, Software Engineering, Information Systems, Informatics, Business degree with a focus in technology, Computer design and Engineering, or other related fields.
• Entering the final year of a four‑year college or university program or relevant master's program (candidates should be anticipating graduation in Winter 2026 or…