Payments Specialist, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

We are seeking a highly skilled and motivated Payments Support Specialist to join our IT team. Based in Jersey City, NJ or New York City, NY, the individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for payment systems. As a key member of the team, the Payments Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency in our payment processing infrastructure.

Utilize technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective payment solutions.

• Technical Support:
  Provide first-line and second-line support for payment processing systems, addressing issues in real-time to ensure uninterrupted operations.
• Incident Management:
  Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
• System Monitoring:
  Monitor payment platforms and related systems to proactively identify and mitigate potential issues.
• Collaboration:
  
  Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
• Vendor Coordination:
  Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
• Performance Optimization:
  Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
• Documentation:
  Maintain detailed technical documentation for payment systems, workflows, and support procedures.
• Compliance:
  Ensure that payment processes meet relevant regulatory requirements and security standards.
• Lead outage calls with business partners, development teams and senior management all on the call.
• Determine root cause and driving remediation tasks to avoid repeat incidents.

• Technical Expertise:
  Strong understanding of payment processing systems, APIs, and integration frameworks.
• Problem-Solving
  
  Skills:
  
  Proven ability to analyze and resolve complex technical issues under pressure.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience:
  
  3+ years of experience in IT support, with a focus on payment systems or financial services.
• Tools:
  Proficiency in system monitoring tools, SQL, and scripting languages (e.g., Python, Shell).
• Adaptability:
  Comfortable working in a fast-paced environment and managing multiple priorities.
• Experience with monitoring tools such as Splunk, Dynatrace, IR360, or others.
• Certifications:
  
  ITIL certification or similar is a plus.

• Domain:Financial and Banking.
• Environment: Windows, Linux, AWS, Open Shift, ROSA.
• Database:Oracle, DB2 and MS SQL.
• Application/Web Server:Tomcat, Apache, IIS.
• Workflow Analysis:Workflow/Session Monitoring.
• Unix/Windows:Linux Shell Scripting, Power Shell, and Python.
• Documentation/Release Management:JIRA, Service Now, Confluence, SharePoint.
• Scheduling:Autosys Task scheduler.
• Monitoring Tools:Dynatrace, Splunk,…