Operation Support; F

Responsibilities

• Provide technical, operational and product consultancy to Union Pay members.
• Follow-up with Union Pay existing/new clients for network connectivity requirements to set up MPLS or VPN connections; set up workshops with institutions to discuss operational and technical requirements for new projects and facilitate new program installations.
• Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up.
• Ensure consistency between local and other markets, and maintain uniformity of the worldwide network.
• Keep in close communication with HQ Operation Support, overseas offices and institutions; collect advice on business rules, technical specifications, dispute resolution and risk management; conduct training/support/explanation sessions for overseas offices and institutions.
• Work on market research and information collection tasks assigned by the HQ Operation Dept; assist with special programs such as local pricing, regulatory policy research, compliance audit, etc.
• Support Union Pay Headquarters team by engaging clients for day‑to‑day operational issues; perform transaction failure checking and troubleshooting.
• Provide end‑to‑end project management and execution throughout processing implementation projects, including certification, project launch, pilot testing, etc.
• Assess and document Union Pay member needs and implementation activities.
• Guide customers through applicable Union Pay processing rules, specifications and documentation.
• Identify appropriate processing implementation support documentation to be provided by Union Pay members.

• Bachelor’s degree in Information Technology, Engineering, Computer Science or similar.
• Relevant experience in payment system knowledge, with strong understanding of network technology, applications and project management.
• Prefer candidates with 3–5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services or information services.
• Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles.
• Ability to interact well with customers, Senior and Executive management.
• Strong verbal and written communication skills with the ability to leverage these skills in a teaching environment.
• Ability to drive change in a technical work environment.
• Self‑starter with ability to work independently.
• Handle multiple implementation projects in parallel.
• Ability to work across different time zones and willingness to travel.

All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.

Mid‑Senior level

Full‑time

Information Technology and Project Management

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