Chief Operating Officer - Global IT Services

Position: Chief Operating Officer - Global IT Services Experience

Job Description About US Tech Solutions

US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. We’ve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcing —with a particular focus on AI-driven solutions and modern delivery models.

We’re looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company.

Role Overview

The Chief Operating Officer (COO) will be a transformational, hands‑on leader responsible for :

• Driving rapid growth in our IT Services business (applications, digital, cloud, data / AI, managed services), and
• Strengthening and scaling our existing staffing and workforce solutions business.

You will own strategy + execution, build teams at speed, and architect a global delivery model leveraging our strong presence in India and other global locations. This role is perfect for a senior leader from the IT services / global outsourcing industry who is ready to build the “services company of tomorrow” with a strong AI‑first mindset.

Key Responsibilities 1. Strategy & Transformation

• Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider, while strengthening our staffing and workforce solutions core.
• Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go‑to‑market.
• Identify and prioritize high-growth service lines (e.g., cloud, data, AI / ML, automation, digital engineering) and build a scalable playbook for each.
• Lead organizational transformation: structure, processes, governance, KPIs, and culture to support high growth and operational excellence.

2. IT Services Growth & P&L Ownership

• Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT).
• Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base.
• Partner with Sales, Account Management, and Marketing to:
  • Craft compelling value propositions and solution narratives
  • Drive cross-sell and up-sell into existing staffing clients
  • Win net new enterprise logos.
• Establish pricing, contracting, and deal governance for IT services and outsourcing engagements.

3. Global Delivery & Outsourcing Model

• Architect and optimize a global delivery model, with heavy leverage on our India operations and other cost-effective global locations.
• Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency.
• Ensure robust delivery governance: SLA / OLA frameworks, quality standards, risk management, and continuous improvement practices.
• Integrate onsite‑offshore‑nearshore models to maximize value and responsiveness for clients.

4. AI‑Driven & Tech‑Savvy Operating Model

• Champion AI and automation across:
  • Our service offerings (AI‑enabled solutions for clients), and
  • Our internal operations (delivery efficiency, quality, forecasting, talent management).
• Work with technology and product leaders to define and scale AI‑powered services, accelerators, and platforms.
• Foster a data‑driven culture, using analytics to drive decisions on delivery performance, client health, and operational improvements.

5. Team Building & Leadership

• Rapidly hire, build, and scale high‑performing teams across:
  • IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects)
  • Global Delivery management (India and other locations)
  • Supporting operations roles.
• Attract senior talent from leading global IT services / outsourcing companies who align with a “builder” mindset, not just a maintainer mindset.
• Build a culture of ownership, urgency, and excellence —where leaders and teams are outcome‑focused, entrepreneurial, and client‑obsessed.
• Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures.

6. Cross‑Functional Collaboration

• Partner closely with the CEO and Executive Team to align…