Director, AI Hub Business Relations- Hybrid, Jersey , NJ

Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.

Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

The International AI Hub is responsible for exploring, testing, and accelerating the adoption of Artificial Intelligence across Tokio Marine Group Companies. The Director of Business Relations for the International AI Hub is a strategic, high-impact role responsible for connecting proven AI successes with pressing business challenges across all Tokio Marine Group Companies (GCs). This role will act as a builder, connector, and translator to accelerate AI adoption, foster innovation, and align enterprise strategy with emerging technology capabilities.

• Serves as a strategic advisor and liaison between Group Companies and the AI Hub, translating business needs into actionable AI initiatives across Training, R&D, and Governance work streams
• Facilitates cross-functional workshops to identify high-impact AI opportunities in underwriting, claims, operations, and support functions
• Shapes, validates, and prioritizes AI use cases with measurable ROI/IRR, ensuring alignment with legal, risk, IT, and data governance
• Shares lessons learned, adoption challenges, and success stories across GCs to enhance maturity and reuse of proven solutions
• Builds and maintains executive relationships with internal and external leaders to identify opportunities and ensure operational readiness
• Guides business direction by anticipating needs, identifying opportunities, and making strategic recommendations that support the desired future state
• Communicates effectively with stakeholders to ensure transparency around progress, risks, and outcomes
• Participates in leadership meetings and facilitates strategic planning sessions to align business and technology objectives
• Leads prioritization of AI initiatives based on organizational strategy, workload, and budget, and oversees resolution of escalated issues
• Advocates for change management and facilitates adoption of AI-enabled business transformation
• Represents Tokio Marine Group at industry events, articulating corporate goals and building external partnerships
• Provides input on strategic direction to senior business and IT executives
• Collaborates with global technology teams to ensure effective implementation and governance of AI projects

• 15+ years of progressive experience in the insurance or reinsurance industry, with a focus on analytics, data science, or other quantitative disciplines
• Proven success leading and mentoring high-performing technical or cross-functional teams
• Demonstrated ability to influence executive leadership and deliver strategic initiatives across global, federated organizations
• Advanced degree (Master’s or Ph.D.) in a quantitative field such as Mathematics, Statistics, Computer Science, or Machine Learning preferred
• Strong business acumen, executive presence, and the ability to operate effectively across cultures and regions
• Deep understanding of decentralized organizational structures and the ability to drive collaboration through influence
• Familiarity with AI project life cycles—from ideation through implementation and monitoring
• Excellent leadership, communication, and interpersonal skills
• Hybrid work model, working a few days in our Jersey City, NJ location and the rest from home

Salary range $180,000 to $230,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.