ServiceNow Tech Lead, Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

We are seeking a hands‑on Service Now Technical Lead with 10+ years of platform experience to drive architecture, security, governance, implementation, support and capability maturity across multiple Service Now products including IT Asset Management (HAM Pro, SAM Pro), service delivery enablement using orchestration/automation, integrations, and AI‑driven capabilities. This role combines technical depth with leadership responsibilities, including managing FTEs and offshore delivery teams, while owning strategy and execution.

This individual needs a solution‑driven mindset to work through deliverables aligned with organizational needs. Excellent communication and documentation skills are extremely important. If you’re passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of the Service Now Engineering team.

• Serve as the technical subject‑matter‑expert, take ownership and collaborate with process/function owners and SMEs across IT to implement and enhance capabilities.
• Own Service Now product roadmap and delivery, ensuring alignment with enterprise priorities and measurable business outcomes.
• Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows and compliance controls.
• Drive integration architecture with third‑party tools (e.g., Flexera, cloud platforms, monitoring systems) using REST/SOAP APIs, Integration Hub, and MID Server.
• Champion AI‑driven enhancements (predictive intelligence, AI search) and automation initiatives.
• Establish and enforce governance, coding standards, and Dev Ops practices (ATF, CI/CD, instance strategy).
• Collaborate with Process Owners, SMEs, and cross‑functional teams to translate requirements into actionable solutions.
• Mentor and manage global teams (FTE, onshore, offshore), ensuring quality, scalability, and operational excellence.
• Monitor platform performance, troubleshoot issues, and deliver executive‑ready reports on health and improvement areas.
• Design, develop, test implement and support Service Now capabilities.
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.
• Engage in day‑to‑day operational support and continuous capability improvement.
• Engage in on call support as needed.
• Maintain adequate operational documentation and reporting.

• 10+ years Service Now experience; 5+ years in a lead/architect role.
• Deep technical and functional expertise in Service Now ITAM (HAM Pro, SAM Pro), ITSM, IRM, Vulnerability Response and integrations.
• Hands‑on experience with Service Now development:
  Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs.
• Proven ability to design and implement complex integrations (REST/SOAP APIs, orchestration, third‑party tools).
• Strong knowledge of CMDB/CSDM, data modeling, and service mapping.
• Experience with AI features in Service Now (Predictive Intelligence, AI Search, Virtual Agent) and automation frameworks.
• Proficiency in scripting and programming languages:
  JavaScript, Power Shell, Python…