Product Manager - Voice Recording

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$/yr - $/yr

At JPMC, Product Managers are the CEO’s of the product and are responsible for the end to end success of product and the team. The goal of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring the completeness of record for both the regulatory and business best practice recorded populations. The team is undertaking a large body of work concerned with uplifting the voice recording applications themselves to be on the latest versions available, positioning for private and/or public cloud deployments, development of an industry leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated.

We see an exciting opportunity to be part of a team which leverages the latest agile and software development practices for delivery of the future state architecture.

As a Product Manager with the Global Capture Product team within the Business Collaboration organization, you will be responsible for setting the long‑term strategy for the product, organizing the teams for optimal delivery, managing the P&L and driving engagement with our customers and stakeholders. The global feature teams, are based out of New Jersey, Bengaluru, Hyderabad, London, Columbus and Plano, and are agile, and multi‑functional who love working collaboratively to delivery excellent outcomes for our customers and stakeholders.

• Defines and communicates product vision and strategy in line with the customers’ long‑term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product and defines and manages the product’s business metrics, including cost, feature & functionality, risk posture and reliability
• Creates and maintains the product’s definition, product roadmap & customer facing SLOs/SLAs, and prioritizes the product backlog & maintains a vision for the product
• Oversees and drives the go‑to‑market and strategic marketing plans for the product and creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards and lead by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
• Owns the P&L of the product and drive our cloud strategy for our information archive platforms

• Applied experience of the voice and voice recording systems deployed within the financial services industry;
  Cloud vendors, NICE NTR/X, Compass, Red Box, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
• Product management and engineering experience with an emphasis on delivering voice / voice recording solutions to end users and control functions, technology product management role within enterprise environment
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Understanding of the end‑to‑end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers with experience of building strong, cohesive partnerships with key stakeholders
• Good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notation