Production Support Engineer​/Application Support Analyst

JPMorgan Chase is seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

• Experience in production support, application support, or operational support for enterprise systems.

Working knowledge of:

• Java
  • Application-level understanding
  • Ability to debug and interpret stack traces and logs
• PL/SQL / SQL
  • Querying databases
  • Troubleshooting data issues
  • Validating results
• SOAP Services
  • Understanding request/response patterns
  • Knowledge of common failure scenarios
• Batch Processes
  • Monitoring and diagnosing failures
  • Understanding job dependencies
• Debugging and Log Analysis
  • Production environment troubleshooting
  • Root cause identification

• Strong incident management skills.
• Prioritization and ownership mindset.
• Structured troubleshooting approach.
• Clear stakeholder communication.

• Experience supporting systems with strict uptime and availability requirements.
• Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
• Experience with root cause analysis (RCA) methodologies and post-incident documentation.
• Understanding of change management and release support within production environments.
• Ability to work effectively with multiple teams and partners in a fast-paced environment.

• Strong written and verbal communication skills, including timely status updates during incidents.
• Detail-oriented with a focus on operational excellence and risk reduction.
• Comfortable working under pressure and handling multiple concurrent issues.

• Production/Application Support
• Java
• SQL / PL-SQL
• Debugging & Log Analysis
• Incident Management
• Batch Job Monitoring
• Root Cause Analysis (RCA)
• Service Health Monitoring
• Dashboard Monitoring

• SOAP Web Services
• Change & Release Management
• Monitoring Tools
• Runbooks/SOP Documentation
• Post-Incident Reviews