Production Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Application Production Support Analyst will assist in the monitoring and handling of all BBH distributed and mainframe platforms. The candidate will learn and utilize a broad range of skills in support of various IT disciplines. Candidate will perform a variety of tasks including system operations, first level help desk support and first level infrastructure/ application support. The employee will utilize their communications skills in effectively documenting incidents and provide timely updates to Sr.

Management. This is a fast paced environment with frequent interactions with Business and Application teams. Candidate will also participate in small to medium size projects in support of the department objectives. This role is specifically for the following shift:
Monday through Friday (8am to 4pm (+1) EST) – U.S. based

• Technical:
  Perform first level support responsibilities for various platforms (Windows, Linux, Mainframe)
• Handle both Mainframe and Distributed job scheduling responsibilities.
• Manage production activities via various mainframe and distributed tools.
• Initiate corrective actions in a professional and timely manner when applicable.
• Provide second level phone support for a variety of desktop, application, security and data accessibility incidents/requests.
• Perform Incident Management responsibilities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events.
• Manage the distributed scheduler infrastructure and handle the application administration duties.

• Provide professional phone support to our global users and clients.
• Monitor transmissions from business partners and follow contingency plans, as needed.
• Serve as an escalation point for all system support teams.
• Perform testing activities as required by the application developer teams.
• Create detailed incident, problem and request documentation in support of the user/client needs.

• Perform Data Center facilities management (Assets Mgmt, Change Mgmt, Security Administration) Direct vendor maintenance activities for all BBH locations. Continually help ensure that operational documentation, procedures and standards are developed and maintained.

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional training and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

• Available for the applicable scheduled work week noted above.
• Available to work occasional overtime and some holidays
• Basic understanding of mainframe and distributed software tools
• Capability to perform first level support for Linux and Windows platforms
• Knowledge of standard desktop tools, such as Microsoft Office suite including Microsoft Outlook.
• Experience with mainframe and/or distributed scheduling…