Production Support Engineer; Equities​/Prime Brokerage

Application Production Support Engineer (Equities / Prime Brokerage)

Location:

Jersey City, NJ (Onsite)

Hours:

Includes participation in an on-call and rotating weekend support schedule

About the Role We are seeking an experienced Application Production Support Engineer to support mission-critical applications within a fast-paced financial services environment. This role is responsible for ensuring the stability, availability, and performance of applications that support Prime Brokerage and Equities business functions.

The ideal candidate will have a strong experience in application production support, Linux/Unix environments, monitoring and observability tools, scripting, and incident management. This individual will partner closely with development teams, business stakeholders, and operations teams to rapidly resolve production issues and drive continuous service improvements.

Responsibilities Provide Level 1 and Level 2 production support for critical business applications.

Monitor application health and system performance using enterprise monitoring tools.

Investigate, troubleshoot, and resolve production incidents in real time.

Perform root cause analysis (RCA) and drive long-term solutions for recurring issues.

Support application deployments, releases, and disaster recovery testing.

Manage batch processing and job scheduling activities.

Collaborate with development, infrastructure, and business teams to resolve complex issues.

Communicate production incidents and service disruptions to technical and business stakeholders.

Develop automation solutions to reduce manual operational effort.

Participate in after-hours and weekend support rotations as needed.

Continuously improve operational processes, monitoring capabilities, and service reliability.

Required Qualifications 3+ years of Application Production Support, Production Operations, or Application Support experience.

Strong Linux/Unix administration and troubleshooting skills.

Experience supporting business-critical production applications.

Strong SQL skills for troubleshooting and data analysis.

Experience with enterprise monitoring and observability tools such as:

Splunk Dynatrace Geneos Similar  monitoring platforms

Experience with Shell/Bash scripting.

Knowledge of incident, problem, and change management processes.

Ability to perform detailed root cause analysis and issue remediation.

Excellent communication and stakeholder management skills.

Ability to work effectively under pressure in a fast-paced environment.

Preferred Qualifications Financial services experience.

Prime Brokerage or Equities business knowledge.

Front Office or Trading Application Support experience.

Python scripting experience.

Oracle database experience.

Familiarity with Site Reliability Engineering (SRE) principles.

Experience with Dev Ops practices and automation initiatives.

Experience supporting client-facing or revenue-generating applications.

Ideal Candidate Profile The successful candidate will be a proactive problem solver who thrives in a high-visibility environment. They will possess strong troubleshooting skills, a sense of urgency during critical incidents, and the ability to effectively support both technical teams and business users. Experience supporting trading, brokerage, or other financial services applications is highly desirable.

Key Technical Skills Linux / Unix
- Must HaveSQL
- Must Have Shell / Bash Scripting
- Must Have Python (Preferred)
Splunk Dynatrace Geneos Oracle Incident  Management Root Cause Analysis Production Monitoring Automation Application  Support This is an excellent opportunity to support highly visible applications that directly impact business operations and clients while working with a collaborative global team in a mission-critical…