Claims Transformation Domain Lead

The VP, Claims Transformation Domain Lead will spearhead the design and delivery of next-generation AI-powered employee technology, transforming how claims professionals work and driving measurable productivity gains across Chubb’s Claims organization. Reporting to the Head of Claims Transformation, this leader will own a critical domain within the transformation portfolio, leading the build-out of agentic AI capabilities that automate complex workflows, surface intelligent insights, and reimagine the adjuster experience from the ground up.

The role will serve as the primary bridge between business strategy, product, and AI/engineering teams, ensuring solutions are purpose-built for claims operations and deliver tangible outcomes for employees and customers.

Key Responsibilities Own and drive a key transformation domain end-to-end by leading the strategy, design, and delivery of AI-powered employee technology that measurably improves claims professional productivity

Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives

Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope

Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives

Create and maintain comprehensive project documentation, including timelines, budgets, and executive status reports

Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across the claims organization

Analyze process performance, identify opportunities for further automation, and implement continuous improvements

Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
7+ years of experience in process engineering, operations, or project management, with a focus on automation or AI integration, preferably in insurance or financial services

Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment

Strong understanding of AI/ML concepts and their application to enterprise workflows and employee productivity

Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa

Experience with claims operations is highly desirable

Bachelor’s degree in…