SysOps Application Support, AVP

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Overview We are seeking a motivated and detail-oriented Support Specialist with experience or exposure to Transaction Banking, Payments, and Capital Markets applications to join our IT team. This role is responsible for supporting the stability, reliability, and day-to-day operation of critical banking applications while providing technical and operational assistance to business and technology teams.

The successful candidate will work closely with developers, business analysts, stakeholders, and external vendors to support platform performance, troubleshoot production issues, and contribute to ongoing service improvements. By applying technical skills, banking domain knowledge, and strong communication abilities, the individual will help maintain payment applications, support business operations, and deliver high-quality service to internal and external stakeholders. A customer-focused mindset, strong analytical skills, willingness to learn, and commitment to operational excellence are essential for success in this role.

Key Responsibilities:

Technical Support:
Provide Level 1 and Level 2 application support for customer-facing and back-office payment processing systems, ensuring timely issue resolution and minimal disruption to business operations.

Incident Management:
Participate in the investigation, resolution, and documentation of production incidents in accordance with established SLAs. Assist in incident bridge calls and collaborate with business, development, and infrastructure teams during issue resolution.

System Monitoring & Reliability:
Monitor application health, transaction processing, and system performance using established monitoring tools, escalating issues as required.

Problem Analysis:
Assist in identifying root causes of incidents and contribute to corrective and preventive actions to reduce recurring issues.

Cross-Functional Collaboration:

Work closely with developers, business analysts, infrastructure teams, and operations stakeholders to support ongoing projects and operational initiatives.

Vendor Coordination:
Support troubleshooting efforts involving third-party vendors and external partners by gathering logs, evidence, and technical information.

Performance Monitoring:
Analyze system alerts, transaction failures, and operational metrics, and recommend improvements to enhance application stability and performance.

Documentation & Knowledge Management:
Maintain support documentation, operational procedures, runbooks, and knowledge articles to ensure effective knowledge sharing and operational readiness.

Compliance & Security:
Follow established security standards, audit requirements, and operational procedures while supporting payment processing applications.

Operational Support:
Participate…