Principal SRE

As an Executive Director of Site Reliability Engineering at JPMorgan Chase, you are viewed as a force multiplier on a firm level by promoting team members to unite through the sharing of information and joint problem solving across the organization. You guide your leaders and engineers, and entrust them to execute strategic business priorities while championing forward thinking and resiliency to drive change across mission‑critical platforms.

You set the direction for how reliability, scale, and performance are engineered into the firm's most important systems, and you translate that direction into outcomes by developing the people, partnerships, and operating practices that sustain it. You also personally hold — and hold your organization to — the firm's exemplary SRE technical standard.

• Manages the development of all team members by ensuring they have access to the resources, sponsorship, and opportunities needed for their unique growth as engineers, managers, and leaders.
• Collaborates across the firm to align team members with internal mobility opportunities that match their career aspirations, strengthening both the individual and the wider SRE community.
• Applies a wide range of tactics and strategies to guide internal executive decisions — reliability posture, investment trade-offs, risk acceptance, architectural direction — to achieve substantial, firmwide goals.
• Manages multiple senior stakeholders, complex programs, and distributed teams simultaneously, keeping delivery, reliability, and people outcomes in balance.
• Implements innovative methods, techniques, and evaluation criteria for the projects and people working on the most highly complex business and technology issues, raising the bar for how the firm measures and improves reliability.
• Leads complex, cross‑line‑of‑business initiatives spanning SRE design, scaling, resilience, and system performance assessments for mission‑critical systems in production.
• Champions a culture of innovation, learning, and change — normalizing blameless post‑mortems, engineering rigor, and continuous improvement — so reliability practices evolve as fast as the platforms they support.
• Owns the SRE technical bar within the organization
  : acts as (or sponsors) Bar Raisers, defends hiring and promotion standards, and ensures the four firmwide SRE competencies below are lived, not just documented.

At the SREM
05 tier, you personally clear, and organizationally enforce, the four SRE technical competencies used firmwide to decide who is qualified to carry the Site Reliability Engineering title.

Develops, articulates, and maintains architecture design, policies, standards, governance, and controls that align technology to business strategy across on‑prem, cloud, and hybrid infrastructure — with particular focus on observability, data, and core SRE concepts.

• SLIs, SLOs, and error budgets are used, and disciplined about how they guide product, reliability, and investment decisions.
• Sets and enforces resilient coding practices alongside resilient architecture.
• configuration-as-code is treated as a first‑class design standard.
• Navigates the cost / feature / reliability trade‑off with executive stakeholders — including where a 100% SLO is the wrong target.
• Ensures the full incident‑management lifecycle is designed for, not just reacted to.

Articulates and applies systems architecture and automation technologies to support and implement automation, optimization, and CI/CD initiatives.

• Maintains hands‑on credibility in at least one programming or scripting language.
• Sustains an automation‑first mindset
  : toil is identified, quantified, and eliminated as an engineered…