Salesforce Business Analyst

Location: Jersey City, New Jersey, United States (Hybrid)

Algoworks is looking for an experienced Salesforce Business Analyst with 5+ years of experience in the Salesforce ecosystem. The ideal candidate will have strong functional expertise in Sales Cloud, Service Cloud, and Experience Cloud, along with excellent communication, analytical, and stakeholder management skills.

The candidate will work closely with business stakeholders, product owners, Salesforce architects, developers, QA teams, and program leadership to understand business needs, translate requirements into scalable Salesforce solutions, and support successful project delivery.

This role requires a client-facing professional who can work from the client's office in Jersey City, New Jersey, in a hybrid model and collaborate effectively with US-based business and technology stakeholders.

• Experience: 5+ years of Salesforce experience
• Location: Jersey City, NJ 07311 (Hybrid)
• Work Type: Hybrid
• Employment Type: Full-Time
• Compensation: $120,000 per year + benefits
• Interview Process: 2–3 rounds

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Algoworks — Overview

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contributions are recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building advanced systems and strong global teams that elevate performance and create lasting impact.

• Work closely with business stakeholders to understand business processes, challenges, requirements, and priorities.
• Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery discussions.
• Analyze existing Salesforce processes and identify opportunities for process improvement, automation, and optimization.
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process documentation.
• Collaborate with Salesforce architects and technical leads to ensure requirements are translated into scalable Salesforce solutions.
• Provide functional expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Work with Salesforce administrators, developers, QA teams, Scrum Masters, and project/program managers throughout the delivery lifecycle.
• Support solution validation, functional testing, user acceptance testing (UAT), and implementation activities.
• Participate in Salesforce roadmap discussions and continuous improvement initiatives.
• Act as a Salesforce functional subject matter expert (SME), providing guidance to business and delivery teams.
• Ensure Salesforce solutions align with business objectives, stakeholder expectations, and project requirements.

• 5+ years of experience in the Salesforce ecosystem, with substantial experience in Salesforce Business Analysis.
• Strong functional knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Experience gathering business requirements, documenting functional specifications, and translating business needs into Salesforce solutions.
• Strong understanding of Salesforce platform capabilities, standard functionality, configuration, automation, workflows, security, and data models.
• Good understanding of Salesforce administration capabilities and the ability to distinguish standard platform functionality from customization requirements.
• Experience working in Agile/Scrum delivery environments.
• Strong understanding of Salesforce…