Vice President, Voice & Video Ope SME Engineer

BNP Paribas RCC, Inc.

Location:

525 Washington Boulevard, Suite 600, Jersey City, NJ 07310

Duties:
Act as a Subject Matter Support Engineer for the Voice and Video environment, including CUCM, CUC, UCCX, IOS Voice Gateways, Oracle SBC, ECB, EOM, and VCS/Expressway servers, focusing on administration, monitoring, technical support, testing, and infrastructure changes. Provide regional support across the Americas for IPC Unigy turret systems and AV room technologies, delivering Level 2/3 operational support, troubleshooting, and incident resolution.

Manage infrastructure health, perform business readiness and system checks, and collaborate on complex cross-platform issues, including escalation to Cisco TAC. Implement enhancements, resolve obsolescence risks, and drive EOL remediation. Ensure adherence to internal controls, SLAs, and procedures while partnering with vendors and promoting global collaboration, alignment, and knowledge sharing.

SALARY: $ USD – $ USD / year. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off.

Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.

Work Schedule:

9am to 5pm, 40 hours a week. (Monday – Friday)

Job Requirements:

Position requires a Bachelor’s / US or Foreign Equivalent in Computer Science, Information Technology, Electronics Engineering or related and five (5) years of progressive experience in offered or related role. Must have five (5) years of experience in the following: SIP protocol and VoIP telephony;
Cisco Call manager, version 14 and above, to maintain Voice infrastructure;
Cisco Unity Connection and UCCX (including scripting) to operate and maintain IVR and Hotlines;
Cisco Mobile Remote Access (MRA) Expressways
-E and C to operate and maintain Jabber softphones;
Cisco Video servers (VCS and Expressway) and Cisco Video endpoints for video infrastructure support;
Oracle Session Border Controller (SBC) and Oracle Enterprise Communication Broker (ECB) to operate and maintain external and Internal calling;
Oracle Enterprise Operations Monitor (EOM) to monitor the health of Oracle SBC and ECB;
Cisco Routers, Switches, VOIP and Firewalls, DHCP, TCP/IP, LAN, MAN, and WAN; VMware (all Cisco infrastructure is virtualized);
Microsoft Windows server and productivity tools to support voice tools; and Microsoft Excel (Graphs, VLOOKUP, and Pivot tables). Cisco Certified Network Professional (CCNP) Collaboration certificate required.