Head of Observability & Site Reliability Engineering

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Head of Observability & Site Reliability Engineering will provide strategic leadership for enterprise-wide observability initiatives, ensuring DTCC platforms and applications operate with regulatory-grade visibility, resilience, and operational continuity. This role defines the north-star observability vision, influences architectural direction, embeds telemetry and resilience into modernization programs, and partners with senior stakeholders across engineering, infrastructure, SRE, security, risk, and business operations. Aligned to DTCC’s mission of delivering secure and reliable market infrastructure, the Head of Observability & Site Reliability Engineering will ensure observability capabilities (metrics, logs, traces, events, dashboards, data health, and automated remediation) are consistently designed, adopted, and governed across the enterprise.

• Shape and champion DTCC’s enterprise observability strategy, ensuring alignment with operational resilience, business continuity, and regulatory expectations
• Define multi-year roadmaps for observability modernization, including Open Telemetry adoption, enhanced signal correlation, and AIOps-enablement
• Establish enterprise-wide architectural standards, patterns, and controls for telemetry, monitoring, alerting, visualization, and retention
• Drive platform-engineering approaches that deliver observability as a scalable, self-service capability for application and infrastructure teams
• Ensure all critical production services are instrumented for real-time visibility that connects technical health to business impact
• Influence senior leadership through clear communication of observability risks, maturity, and strategic investment options
• Integrate data observability into analytics ecosystems to support regulatory reporting, risk analytics, and client-impact transparency
• Guide engineering teams in embedding observability throughout the SDLC, including NFR testing, architecture reviews, and operational readiness
• Lead the design of event-correlation and alerting frameworks that reduce noise, accelerate incident triage, and enable automated remediation
• Define enterprise dashboards that provide 360° visibility into service reliability, transaction flows, and business-processing health
• Maintain an enterprise observability architecture covering…