Senior macOS Engineer - Enterprise MDM & L3 Support

What are the top 3 skills required for this role?
1. macOS engineering/support
2. MDM platform support (Jamf, Workspace ONE)
3. Apple ecosystem support (ABM, ADE, VPP, Config profiles etc)

Job Description / Responsibilities

Role Overview
We are seeking a highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environment.
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Key Responsibilities

• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.

• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.

• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.

• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.

• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.

• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.

• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.
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Required Qualifications & Experience

• 5+ years of hands-on experience in Desktop Support and macOS engineering.

• 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).

• Strong expertise in the Apple ecosystem, including:
o Apple Business Manager (ABM)
o Automated Device Enrollment (ADE)
o Volume Purchase Program (VPP)
o Configuration profiles and policy frameworks

• Advanced troubleshooting skills across:
o Networking, Wi-Fi, VPN
o Identity/SSO and authentication
o Certificates and endpoint security

• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.

• Proven stakeholder management and cross-functional collaboration skills.
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Preferred Skills (Optional)

• Experience with scripting (Bash, Python) for macOS automation.

• Familiarity with security compliance frameworks and endpoint hardening.
Exposure to hybrid enterprise environments (macOS, Windows, VDI).