Enterprise Resiliency Office Director

Job-:
Enterprise Services

Location:

TX, United States;
Tampa, FL, United States;
Boston, MA, United States;
Jersey City, NJ, United States

Schedule:

Full time Posted:
Salary Range:
Director-,000-USDFeatured Opportunities:
No

FLSA Status:
Exempt Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Pension / Retirement benefits

Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:

The Enterprise Resiliency Office Director will play a leadership role in strengthening DTCC’s ability to withstand, respond to and recover from disruptive events. This role is responsible for leading key components of DTCC’s enterprise resiliency capability across incident and crisis management, operational resilience, business continuity, scenario planning, business observability, executive reporting and continuous improvement.

The Director will work across business, technology, operations, risk, legal, communications and client-facing teams to ensure DTCC can continue to deliver critical services through potentially disruptive events. This role requires strong leadership, sound judgment under pressure and the ability to translate complex operational, technical and business issues into clear actions, executive-level updates and stakeholder communications.

Your

Primary Responsibilities:

Lead and execute enterprise resiliency priorities across DTCC’s products, services, technology and operations, ensuring alignment with ERO strategy, governance expectations and enterprise objectives.

Act as a senior leader in the Business Incident Management System process, including incident assessment, escalation, coordination, business impact analysis, stakeholder engagement and timely resolution tracking.

Lead or support incident and crisis response activities during major disruptions, ensuring alignment between business, technology, risk, legal, communications and executive stakeholders.

Determine and communicate business impact, incident severity, escalation needs and executive-level considerations during active events.

Oversee internal and external incident communications to ensure messages are accurate, timely, targeted, consistent and appropriate for the intended audience.

Lead post-incident activities, including root cause analysis coordination, lessons learned, after-action tracking, issue identification and continuous improvement of response processes.

Partner with business areas to identify…