E-Trading Production Support Analyst

Position: E-Trading Application Production Support Analyst
Genesis
10 is seeking an E-Trading Application Support for a 12 month contract position with a financial services client located in Jersey City, NJ. This is a hybrid position and requires being onsite 3 days per week.

Summary:

The Bank has been developing significantly in the last couple of years requiring an efficient and skilled Application support team that would deal with the production incidents and the roll out of new functionalities/deliverables. This resource is key for promoting and pushing the stability and the growth of the platform. Primary scope of responsibilities :
Have a daily interaction with the business user in person, over the phone, and via email Support the business sin their IT needs and understand the business workflows and scenarios. Maintain a proper overage in their designated shifts and always provide support in times of need i.e. production issue Voluntarily picking up work and tasks as received over email, phone, or in person.

Provide business, team members, and other project/task partnering teams updates on their issue/task/project. Documenting and training other team members. Shadow other team members and seek to learn to improve day to day coverage of the platforms. Sharing knowledge within the team as well documenting the issues/incidents for better follow up. Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.

Contribute towards the workload by picking up tasks voluntarily. Contribute towards better post-release checkouts Understand the underlying issue and the associated patch fix/release and identify systemic issue Ensure all Client procedures are followed by teams performing Global Macro Rates Support in Production Provides 1st and 2nd level support. Ensure a smooth handover happen between the regions during the SOD and EOD.

Manage and own P1/P2 incidents and problems end to end. Provide workarounds to reduce the Business impact/outage of a critical or major incident. Communicates with internal users and management over incidents and post-mortems. Ensures all support issues are correctly logged in the Bank incident management system. Initiates task force over critical incidents Implement automation to reduce the number of repetitive and manual tasks, and control the risk associated to them.

Participates to DRP/BCP exercises. Participate in weekend health checks of IT systems to ensure smooth SOD for business lines. Communicates globally to support teams the new functionalities and organize training when required. Requirements:
The ideal team member will have a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills. Experience required in trading floor environments Equities or Derivatives (Futures and Options) Technical

Skills:

General Knowledge and capabilities in scripting language, databases, SQL, networking, market data, Windows, Linux, and application configuration. Working knowledge of the FIX protocol is a plus. Business Knowledge:
Team members should be looking to build upon a solid knowledge base in global finance, investment banking, equities, trade workflows, and basic knowledge of Options pricing. Troubleshooting:
This is the key skill set of the successful Application Support team member. Emphasis on the ability to manage the situation – determine and understand the impact from an outage, provide the proper level of communication, think outside the box for workarounds, bring in the appropriate resources, persistence in working to restore service, follow up with the root cause analysis and completion of action plan.

Soft skills:

We are looking for a high motivated individual who is comfortable in a trading environment. Excellent communication skill,…