Claims Director, Commercial Casualty

Position Summary

Arch Insurance, AIGI has an opening within our Claims Division on Mid Corp Casualty team as a Claims Director, Casualty. This role is responsible for providing technical guidance, ensuring regulatory compliance, coordinating training, and driving claim resolution strategies. The Claims Director will collaborate across legal, underwriting, and claims leadership to support business goals and ensure claims are handled efficiently and in alignment with Arch’s standards.

$/yr – $/yr

• Directly manage a small team of Claims handling staff with varying levels of experience including Senior Claims Examiners and Claims Examiners.
• Provide claim authority and guidance as necessary on specific claims.
• Provide monthly and quarterly (or as needed) reports.
• Ensure adjusting staff are compliant with current regulatory requirements.
• Coordinate training for staff on relevant technical claim handling issues.
• Collaborate with claim management, legal, and other claim product teams to develop strategies and business plans to reduce claim cost/expenses.
• Seek guidance from claim leadership on issues that will have an impact on the Company.
• Oversight to ensure all claims are handled within authority limits, and in line with Arch Claims procedures and guidelines.
• Assist with driving the achievement of financial targets and ensure claims reserves and settlements are consistent with exposures.

• Demonstrated ability to effectively lead Commercial Claim teams.
• Demonstrated ability to develop and manage individual and team priorities with minimal supervision and direction.
• Commitment to continuous improvement through identification of opportunities in claim handling and underlying process improvement.
• Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Ability to work well in a team environment.
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
• Demonstrated ability to analyze data utilizing tools such as Power BI or similar applications.
• Willing and able to travel 10%.

• Bachelor’s degree from an accredited university required.
• 5 to 10 years of work experience at an insurance company and/or insurance claims loss adjustment service provider managing multi-line claims teams and processes supporting Commercial accounts.
• 3 to 5 years of demonstrated management experience leading a team of claims examiners preferred.
• Proper & active adjuster licensing in all applicable states.