General Adjuster

General Adjuster page is loaded## General Adjuster locations:
Engle Martin-Highland IL Office time type:
Full time posted on:
Posted 25 Days Agojob requisition :
R1796##

Job Description

TITLE:

General Adjuster

DEPARTMENT:
Specialty Marine & Transportation (SM&T)

REPORTS TO:

VP, Specialty Marine & Transportation or Practice Leader

STATUS:
Regular, full-time; exempt          
** SUMMARY OF JOB PURPOSE
** The General Adjuster serves the unique needs of specialized Engle Martin clients, effectively determining the extent of loss or damage associated with commercial property and liability claims in a variety of business classes. The General Adjuster assists the insurer in fulfilling its obligation to policyholders and helps safeguard the insurer’s reputation and efficacy. The incumbent in this role frequently manages large, complex loss or damage assessments requiring an advanced level of expertise in cargo, heavy equipment, and the related market.
** PRIMARY JOB RESPONSIBILITIES
*** Investigates highly specialized insurance claims including, but not limited to cargo, trucking, heavy equipment, specialty agricultural, or inland marine losses or damages resulting from such events as accidents, vandalism, inclement or catastrophic weather, earthquakes, or fire.
* Uses a broad and in-depth knowledge of specialized equipment and property, and knowledge of the specific industry or business affected, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof; manages the work of experts.
* Maintains a sufficient network of independent sub-contractor expertise for assignment to claims as necessary; prepares and presents a final work product to customers that meets Engle Martin standards for quality and timeliness.
* Through interviewing or other methods, obtains necessary information from the claimant and from subject matter experts such as mechanics, engineers, law enforcement officials, accountants, and others to assess the extent of the loss fully and accurately.
* Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier’s examiners as needed to conduct investigations, confirm findings, and support evaluations.
* Applies an advance level of understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings.
* Demonstrates advanced understanding of a variety of coverage and loss types; applies knowledge of property claim law and jurisdictional issues as required; applies knowledge of losses involving quota share and layered programs, inclusive of reporting to broad, geographically dispersed market.
* Recommends the reasonable and proper amount the insurance company should pay on a claim.
* Ensures the accuracy of information collected and reported, and guards against fraudulent claims.
* Communicates via telephone, electronic, and face-to-face, as necessary to obtain relevant information and documents interactions, services, and findings clearly and promptly.
* Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, including reports on complex and/or highly detailed claims, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially unusual or complicated situations, and submits reports and documents in a timely manner and in accordance with insurer’s standards and expectations.

Effectively uses software systems as necessary to help produce accurate estimates.
* Maintains accurate and thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer.
* Obtains guidance from the Vice President, Specialty Marine & Transportation or designated cargo or Team Leader in handling…