Workforce Resiliency Lead – Executive Director

Workforce Resiliency Lead – Executive Director

JPMorgan Chase

$ / yr - $ / yr

The Workforce Resiliency Lead – Executive Director will develop and implement unified processes, governance, and playbooks to support employees during crises and critical events. The role oversees coordination and alignment of incident response and employee support efforts across HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location/Country Leads to ensure a best‑in‑class, timely response.

• Lead the review and alignment of incident response processes and playbooks across all key teams.
• Establish a common workflow, governance structure, and oversight routines for incident management and employee support.
• Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events.
• Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents.
• Continuously assess and improve response strategies based on lessons learned from real events and exercises.
• Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters).
• Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
• Monitor and report on the effectiveness of processes, playbooks, and support offerings, recommending improvements as needed.
• Develop and execute on employee support services by partnering with location/country leads.
• Manage and lead a global team across the HR and workforce resiliency space.

• Strong proven leader with 10+ years of experience.
• Proven experience in crisis management, business resiliency, strategy or transformation within a large, complex organization.
• Strong leadership, project management skills background with the ability to drive cross‑functional alignment and collaboration.
• Execution focus and change management.
• Excellent communication, stakeholder management and influencing skills.
• Experience developing and implementing processes, playbooks, and governance structures.
• Ability to manage multiple priorities under pressure and adapt to rapidly changing situations.

Our professionals cover a diverse range of areas from finance and risk to human resources and marketing. Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture, and building a diverse and inclusive workforce. We are a strategic partner to the business, working with leaders across the firm to hire, develop, and retain the best people.

JPMorgan Chase offers a competitive total rewards package. In addition to base salary determined by role, experience, skill set, and location, eligible roles may receive commission‑based pay and discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

JPMorgan Chase is an equal‑opportunity employer and places a high value on diversity and inclusion. We do not discriminate on the basis of any protected class. We also make reasonable accommodations for applicants and employees’ religious practices and disability needs.

Director

Full‑time

Other