Human Resources Business Resiliency and Incident Management Executive Director

Human Resources Business Resiliency and Incident Management Executive Director

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Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption.

• Lead and Inspire:
  Manage incidents globally for Human Resources (HR) and firm‑wide Employee Support, ensure proper response to disruptions and transparency to HR and Market / Location leadership so they remain abreast of incident response and status, support resiliency lifecycle process through planning, testing and quality monitoring.
• Collaborate and Execute:
  Represent the HR Business Resiliency team globally and with the Firmwide Resiliency Office (FRO) to ensure the resiliency agenda is understood and able to be executed by practitioners in the business.
• Strategize and Innovate:
  Strengthen the resiliency lifecycle framework by staying on top of new technology, including Artificial Intelligence and solutions to combat emerging threats and bring strategy to life by leading the team through new ways to approach resiliency.
• Connect and Cultivate:
  Build and nurture relationships, globally, to represent HR Business Resiliency and bolster our overall resiliency.

• 7+ years in Business Resiliency/Continuity, Crisis Management, Project Management, and/or Process Development and Improvement
• Proven people leader with a track record of driving metrics‑driven performance and maintaining motivation, leading a high‑performing team, providing coaching, succession planning and driving innovation
• A disruptor willing to challenge processes or practices that could be more effective.
• Ability to handle pressure situations and communicate effectively in both verbal and written channels to senior leaders in the organization
• A master relationship builder, adept at managing connections across all levels and able to influence senior leaders and drive with a sense of urgency to ensure business readiness activities are complete
• Flexibility to support the business during disruptive events that span regions, weekends, and holidays.
• Work independently and multitask in a fast‑paced environment.

• Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))
• Robust understanding of Human Resources within the financial industry.
• Experience thriving in regulated environments.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color,…