Store Manager II - Jersey

Store Manager II – Jersey City, New Jersey

Hours:

40 per week

Pay: $97,240 - $145,600 USD per year.

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

• Depth & Scope:
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions as required.
  • Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
  • Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
  • Accountable for achieving both Store and individual performance metrics.
  • Ability to manage multiple store locations and/or a diverse and complex customer base, if required.
  • Acts as peer mentor to developing store managers.
  • Requires deep expert knowledge of the business, banking and bank operations.
  • Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
  • Provides coaching, mentorship and guidance to others within area of expertise.
  • Oversees management of team requiring workforce to decide on acceptable level of risk—Moderate to High risk potential (loss/reputational).
  • Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
  • Originates loan applications, handles Conditions of Lending and conducts loan closings.
  • Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Customer Accountabilities:
  • Manages the service and advice team promoting a positive customer and colleague experience.
  • Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
  • Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
  • Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.
  • Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives.
  • Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.
  • Ensures overall colleague scheduling is optimal to meet customer demands.
  • Provides ownership/oversight of complex daily operational/administrative duties.
• Shareholder Accountabilities:
  • Creates store-specific strategies to grow the business.
  • Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth.
  • Partners with Specialists to grow and advise new and existing customers.
  • Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio.
  • Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.
  • Drives One TD – Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals.
  • Proactively reaches out to prospects…