ServiceNow Developer, AVP

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Overview:

We are seeking a skilled Service Now Application Developer to join our dynamic Team, The ideal candidate will be responsible for designs, builds, and deploys custom applications and capabilities across our ITSM, ITOM and ITAM ecosystems.

Core Responsibilities:

Custom Application Development:
Design and build new custom applications from scratch, including data models, user interfaces, and role-based access controls. Build custom scoped applications, service portal widgets, and automated workflows utilizing JavaScript, Glide APIs, and Flow Designer. Adherence of the Common Service Data Model (CSDM), ensuring high-quality CI data visibility.

ITSM & ITOM Configuration:
Enhance ITSM processes (Incident, Problem, Change, Request, ITAM and ITOM suites.

Platform Configuration & Scripting:
Write server-side and client-side scripts using JavaScript, Glide Script, Business Rules, UI Policies, and Script Includes.

Workflow Automation:
Develop and maintain automated workflows, approval processes, and Service Level Agreements (SLAs) using Flow Designer.

System Integrations:
Connect Service Now with third-party enterprise systems and databases using REST, SOAP, and Integration Hub.

UI/UX Design:
Create intuitive, user-friendly Service Portal pages, Service Catalogs, and custom work spaces using UI Builder.

Quality Assurance & Testing:
Execute comprehensive unit, integration, and user acceptance testing (UAT) using the Automated Test Framework (ATF) prior to production deployment.

Qualifications & Requirements

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Experience:

Typically 3-5+ years of software development experience, with a minimum of 1-3 years specifically focused on Service Now platform development.

Technical

Skills:

Deep proficiency in JavaScript, HTML, CSS, XML, and REST/SOAP APIs.Module Knowledge:
Well-versed with Service Now core modules such as ITSM, ITOM and ITAM

Certifications:

Strongly preferred to hold the Service Now Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in ITSM, ITOM, or ITAM

Soft Skills:

Strong problem-solving, stakeholder management, and cross-functional communication abilities

Education:

• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is as follows:

New York / New Jersey: $145k - $194k Non/New York/New jersey-  N/Adepending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with…