ServiceNow ITOM​/ITSM Developer

We are seeking a Service Now ITOM / ITSM Developer with experience in designing, developing, and implementing Service Now ITOM and ITSM solutions. The ideal candidate will have expertise in Event Management, CMDB, Discovery, Service Mapping, observability tool integrations, and cloud technologies. This role will collaborate with cross-functional teams to deliver scalable, automated, and enterprise-grade Service Now solutions while following industry best practices.

• Design, develop, and implement Service Now ITOM and ITSM solutions.
• Configure and support Service Now Event Management using out-of-the-box connectors and integration frameworks.
• Integrate Service Now with observability platforms such as Dynatrace, Datadog, Splunk, or App Dynamics.
• Deploy, configure, and administer MID Servers for Discovery, Service Mapping, and event integrations.
• Implement and maintain CMDB architecture in alignment with CSDM framework and governance best practices.
• Configure Discovery, Service Mapping, and cloud-aware infrastructure integrations.
• Develop and maintain REST and API integrations with enterprise applications and cloud platforms.
• Support AIOps initiatives, including event correlation, anomaly detection, and automated remediation.
• Collaborate with stakeholders to gather requirements, troubleshoot issues, and deliver scalable solutions.
• Create and maintain technical documentation and solution design artifacts.
• Participate in Agile development activities, code reviews, testing, and deployment processes.
• Utilize AI tools to improve productivity, streamline development workflows, and support data-driven decision-making.

• 5–7 years of application development experience.
• 3+ years of hands‑on experience implementing Service Now ITOM and ITSM solutions.
• Experience with Service Now Event Management and integrations with observability platforms such as Dynatrace, Datadog, Splunk, or App Dynamics.
• Experience configuring Service Now Event Management using MID Servers and connector‑based integrations.
• Experience deploying and administering MID Servers in enterprise environments.
• Strong understanding of AIOps concepts, including event correlation, anomaly detection, and automated remediation.
• Experience implementing the Common Service Data Model (CSDM) framework.
• Strong knowledge of CMDB architecture, governance, and best practices.
• Experience developing API integrations, microservices, and cloud‑based applications.
• Experience with AWS, Azure, or GCP cloud platforms.
• Knowledge of ITIL processes and best practices.
• Experience working with Agile software development methodologies.
• Strong understanding of computer science fundamentals, including data structures, algorithms, and software design principles.
• Excellent communication, documentation, analytical, and problem‑solving skills.
• Bachelor's degree in Management Information Systems, Computer Science, Engineering, Mathematics, or a related field.

• Experience with AI‑enhanced platforms and AI‑assisted development tools.
• Understanding of AI capabilities, limitations, and ethical considerations.
• Experience authoring and presenting technical documentation.